“Hold for the Next Available Agent” No More: AI in Call Centers are a game changer
In the world of customer service, few phrases elicit as much frustration as “Please hold for the[…]
AI programs > IVR systems
In customer service, Interactive Voice Response (IVR) systems have long been both a blessing and a curse.[…]
Jo can’t wait, she needs to speak with an AI
In today’s fast-paced world, time is a precious commodity, and waiting on hold for a human customer[…]
AI for companies all sizes
In the fast-paced world of customer service, time is of the essence. Yet, traditional methods often leave[…]
AI agents “empathy”
In customer service, empathy is often hailed as the cornerstone of effective communication. Whether it’s addressing concerns,[…]
How does an AI call agent work, anyway?
AI call agents sustaining non-scripted conversations may seem like magic, but the reality is rooted in the[…]