This Call Was Awful
Tale of Terrible Customer Support First call, takes 30 minutes to get through. Person finally picks up[…]
Call Centers Are a Terrible Place
The Harsh Realities of Working in Call Centers A room filled with rows of desks, each occupied[…]
7 Things AI Call Agents Can Do That Will Make Your Company $$$
maximizing efficiency while maintaining high customer satisfaction is crucial. Enter the AI call agent—a game-changing tool for[…]
Human Agents Hate It While AI Agents Love It
It’s Monday morning, and your human call agents are dreading the week ahead. They know what’s coming[…]
Be More Open-Minded About AI
Artificial intelligence (AI) has become a buzzword in modern business conversations, often stirring a mix of excitement[…]
What Companies That Are at the Top of Their Industry Do
In the bustling corridors of industry giants, success isn’t a happy accident. It’s a result of strategic[…]